How Arrow Air Conditioning grew their Google reviews
From 3.8★ and 12 reviews to 4.9★ and 53 reviews — in 90 days, at $19/month.
The Problem
Arrow Air Conditioning had been operating in Sydney for over 10 years. Despite consistently excellent work, their Google rating sat at 3.8 stars with only 12 reviews — most old complaints that no longer reflected their service quality. New customers were choosing competitors with higher ratings. The owner knew happy customers existed. They just never left reviews.
The Solution
Arrow signed up for Revuera Starter at $19/month. After each job, the technician added the customer's name and phone number to the dashboard. Revuera handled the rest — sending an SMS asking them to rate their experience from 1 to 5. Customers who rated 4–5 stars received a direct link to Arrow's Google review page. Those who rated 1–3 stars were asked for private feedback that went straight to the owner's inbox.
Key Takeaway
Smart filtering works. By catching unhappy customers before they reach Google and directing happy ones to leave public reviews, Arrow transformed their online reputation in under 3 months — for $19/month. Two customers who had issues gave private feedback which was resolved directly, preventing what could have been damaging public reviews.
Only paying $19 a month and it's bringing in new clients worth thousands. The ROI is insane. Revenue is growing and the reviews just keep coming.
90 days. Real numbers.
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